FAQs

For all lost property enquiries, please use the form on our contact page. Include a detailed description of what you have lost and when. Please note that weekends are incredibly busy, so lost property requests are handled at the start of each week. If you require a quick response, we recommend coming down to the venue in the early evening to ask the staff onsite.

If you don’t need a table or we are fully booked, we can add you to our guest list – this gives your group queue jump until 10pm. Please be aware that this does not give your group a reserved space or free entry. This is for a queue jump only. You can request guest list by using the bookings form on our website.

Our venues operate a strict over 18s policy, so it is highly recommended you bring a valid form of photo ID. Failure to show ID when requested will result in refused entry.

We have an open mic night every Wednesday at Venn St . Records, Old St. Records & Northcote Records, where you can turn up & sign up on the night. Please see our What’s On page for full details.

Our happy hour runs every day from 5pm – 8pm, with 2-4-1 on the same cocktail. The offer includes all cocktails from our menu.

We are fully committed to providing a safe, inclusive and welcoming environment for all our visitors and actively champion equal opportunities and diversity. If another customer is believed to be behaving in such a way as to make others feel uncomfortable, the Duty Manager will investigate with the crowd control team and take appropriate action, removing the person concerned from the venue if necessary. If a member of staff or contractor is believed to be behaving in any way that makes someone feel uncomfortable, the Duty Manager will remove him/her from duty until the matter has been investigated and resolved.

For all press & media enquiries, please contact rosie@rocketleisure.com